Charting the Future of AI in the Public Sector: NTNU's Pilot Project with Copilot for Microsoft 365

In an ambitious venture, the Norwegian University of Science and Technology (NTNU) has teamed up with the Norwegian Data Protection Authority to scrutinize the integration of generative AI tools, like Microsoft 365's Copilot, within the public sector. This collaboration marks a significant step towards understanding the implications of deploying such advanced technology in public administration, particularly focusing on privacy and data management concerns.

Microsoft's introduction of Copilot for Microsoft 365 has been a game-changer, offering an AI assistant designed to enhance productivity and creativity in the workplace. However, its capacity to access and process personal information from internal systems raises important privacy considerations. NTNU's pilot project, supported by the Data Protection Authority's regulatory sandbox for AI, aims to evaluate the suitability of these tools for public sector adoption, emphasizing responsible data use and privacy preservation.

Håkon Alstad, NTNU's IT Director, highlights the dual objective of keeping pace with technological advancements while ensuring the secure and ethical handling of data. The project will explore NTNU's readiness, potential applications, and data governance strategies to ensure that tools like Copilot for Microsoft 365 align with the principles of equal treatment, neutrality, objectivity, and privacy fundamental to Norwegian public service.

Heine Skipenes, the project manager, underscores the necessity of thorough evaluation before embracing Copilot for Microsoft 365, given its access to extensive personal and organizational data. The collaboration with the Norwegian Data Protection Authority aims to foster an open discussion on the topic, ensuring a comprehensive understanding of the tool's implications for privacy and information security.

NTNU's pioneering project not only addresses the immediate practicalities of incorporating AI tools like Copilot for Microsoft 365 into public sector operations but also sets a precedent for how organizations should approach technological adoption. By prioritizing privacy, data management, and ethical considerations, NTNU is leading by example, ensuring that the evolution of digital tools in public services remains aligned with societal values and regulations. This endeavor reflects a forward-thinking approach to technology, emphasizing the importance of balancing innovation with responsibility.